Contract

Custom Made accessories

Custom accessories that meet the definition of bespoke or made-to-order are those that we will create based on the tastes and requirements previously shared by our clients. In the case of shared photos of accessories not made by us, it should be noted that they will be taken only as inspiration for what will be made.

Pricing and quotes

Our prices include the cost of materials, design services, labor and standard packaging. Prices do not include shipping and vary in manufacturing time depending on the client and design, as well as delivery time depending on the zip code.

Orders

To start any commissioned item, a down payment of 60% of the total order must be transferred or deposited. After the pieces are finished and approved by the client, settlement of the balance will be covered and shipping will be arranged.

Cancellation

No refunds, returns or exchanges will be made for custom made or bespoke orders. In case of cancellation, 60 % down payment is non-refundable as such advance covers management expenses, work hours invested in design, hand work in workshop and materials employed. However, we offer the possibility of crediting 20 % of the down payment to be used in our online shop. Store credit is valid only for a period of 12 months since the first purchase date.

Time of creation

Our work is handmade with the highest quality materials, which is why we make each of our headdresses pre-order, that is, at the time of purchase. During the preparation stage we present photos, video or video call for approval and approval by the client. Such period can be lengthened or shortened according to the client's requirements, so we suggest considering the following time periods.

Bespoke - 14 weeks

The Collection - 6 weeks

Time of creation is estimated approximately and may vary according to the design, particular requests and modifications required. It is the client's responsibility to plan their times properly in order to receive their accessory on the required date. We suggest to notify us so that we can proceed in the best way possible and prevent eventualities. Our advice is to order the accessory 16 weeks before the styling test to avoid setbacks.

Shipping

We ship through private parcels in express mode, yet the delivery time varies according to the postal code to which our orders are sent. Unanticipated delays due to bad weather, accidents, natural disasters, Covid or road closures as well as any other other unforeseen events are not our responsibility. It is necessary to consider that in international shipments there may be delays due to customs retention, for this reason we offer the following table of estimated shipping timeline.

  • EUROPE - 3 to 5 business days

  • MEXICO - 7 to 14 business days

  • REST OF THE WORLD - 21 business days 

Our prices do not include shipping costs, we work with private express packages such as Fedex, DHL, Estafeta or UPS for which we offer the following fixed rates:

  • Continental Europe - 20 €

  • Mexico -85 €

  • REST OF THE WORLD - 100 €

    Previews

    We agree to send photographs of the physical progress of the parts that make up the ordered item 30 business days after the order has been issued. The amount of progress shown in the preview can vary from 10% to 80% depending on the design. Photographs and videos will be sent through whatsApp, email, Instagram or video calls.

    Communication

    Our commitment is to consult regularly with the client during the creation process, we also expect the client to respond in time with their feedback to expedite the process.

Review

Prior to the final assembly of the piece, there is the possibility of making up to 3 changes at no additional cost: changes can occur in shades or colors, types of flowers (shapes), addition of new elements, they will be contemplated at no extra cost. Any change requested by the client generates additional work time and increases the delivery time, so it is the client's responsibility to consider how best to plan their times to be able to have the item on the date that is necessary and notify us.

Both parties agree that Maria Sariñana is the resource and design authority for the bespoke item and acts in good faith with respect to any advice and technical knowledge given to the customer as part of the design process. Some requests such as excess materials, excess dimensions, as well as any increase in the original structure can cause disproportions or fixing and aesthetic problems. In the event that the client insists that the seller make such increases, it is the client's responsibility for any discomfort or fastening problems that this may cause the client.

Approval

Once the assemblage has been authorized by the client, the elements will be assembled and fixed. Any change after this phase generates additional costs that will be communicated to the client before being made.

Intellectual property

The client accepts that all designs, plans, ideas and images directly associated with the manufacture of the Bespoke item or the Collection by Maria Sariñana Brides are the intellectual property of the brand. Maria Sariñana Brides agrees to treat the client's bespoke design as private during the manufacturing process and without tagging the client in any of the publications pertaining to their headdress and only do so until delivery and completion. All data collected will be processed in accordance with our *Privacy Notice published on our terms and conditions.

Handmade, artisanal accessories

Some irregularities of the handmade are shown in all our designs of the Collection like those Custom made, we believe it is what gives our accessories their beauty and uniqueness.

Both parties agree that this is a document with fair and binding terms of sale as agreed at the time of order, by making payment and selecting the box below the customer accepts the terms and conditions.